Terms & Condtions - Return Policy
At Trendy Trunk Boutique & Gifts, it is our top priority to provide superior service to our loyal customers. If you're not completely satisfied with your order, we will do everything we can to make it right for you!
Please check over your order as soon as you receive it. If you think you've received a defective item, contact us within 2 business days of package delivery receipt of your order. If you were sent incorrect items, or are missing items from your order, please contact us as soon as possible so we can get that error sorted out for you!
Please contact us at firstname.lastname@example.org
Rules & Procedures for Returns:
- Items can be returned for store credit only.
- Exchanges: We cannot provide exchanges (or holds), due to limited inventory.
- Any item purchased at a SALE price is a FINAL SALE and is not eligible for return.
- All returns must be received at Trendy Trunk within 10 days of the date your package was delivered by the USPS. Please figure in 5-7 business days for return package transit. This will ensure that we receive your return within the 10-day window.
- Return items must be in their original, new condition. They must still have tags attached, and remain unwashed, unworn, and free of odors and stains. Please see "CONDITION OF RETURNED ITEMS" below.
- Shoes: Shoes are a final sale item, they may not be returned or exchanged.
- Intimates: items deemed intimate are final sale items due to sanitary precautions.
- Jewelry: all jewelry is final sale item/s.
- Customers are responsible for the return shipping cost.
- Colors may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These do not qualify as defects and customer is responsible for return shipping.
- Please note: the priority shipping upgrade fee, sales tax collected, and all return shipping cost are non-refundable and will not be included in store credit issued upon item/s return.
- All returns will be charged a 20% restocking fee.
How to Make a Return:
1. Before making a return please read our policy above to ensure that your items meet the guidelines.
2. Please print your receipt and place in package with your return.
3. Mail the return to the following address:
4. Once we receive your return, please allow 3-5 business days for processing. A store credit minus the, sales tax, shipping fee and a 20% restocking fee will be kept on file at Trendy Trunk via the notes section of invoice/s.
CONDITION OF RETURNED ITEMS
All returned items must be in their original condition. They must be unworn, unwashed, free of odors and stains, pet hair and still have tags attached. If we receive an item that does not meet these conditions, we cannot accept the item for return. In this case, the item can be sent back to you for a $10 return fee or will be discarded if you do not wish to have the item returned back to you as is.